Skip to Content

Terms & Conditions

Effective August 2026

Welcome to Padsorb. These Terms & Conditions govern your use of www.padsorb.com and any purchases made through our website. By accessing or using our website, you agree to these Terms & Conditions. If you do not agree, please do not use our website or purchase our products.

SHIPPING

Padsorb ships to customers throughout the United States, including the 48 contiguous states, Alaska, Hawaii, Puerto Rico, Guam, the U.S. Virgin Islands, and other U.S. territories.

Most in-stock orders received by 3:00 PM (Pacific Time), Monday through Friday, are processed and shipped the same business day. Orders placed after the cutoff time, on weekends, or on holidays will be processed on the next business day.

Shipping costs are calculated at checkout based on the size of your order, shipping destination, and selected shipping method. Additional freight charges may apply to shipments outside the contiguous United States or to oversized and specialty items.

Delivery times are estimates only and are not guaranteed. Shipping rates, delivery options, and processing times are subject to change without notice.

PRICES

Product prices are subject to change without prior notice due to manufacturer cost changes, supplier pricing, or market conditions. While we strive for accuracy, Padsorb reserves the right to correct pricing errors and cancel or adjust orders if necessary.

Customers seeking reimbursement through Medicare, Medicaid, or other healthcare programs are responsible for complying with all applicable reporting and disclosure requirements.

PAYMENT TERMS

For your convenience, we accept Visa, MasterCard, and American Express. Customers may also apply for an open account. Upon credit approval, qualifying orders will be processed under Net 30 payment terms. Invoices are dated as of the shipment date.

Past-due accounts may be subject to a late fee at the lesser of 1.5% per month or the maximum rate permitted by applicable law. All payments must be made in U.S. dollars by check, wire transfer, Visa, MasterCard, or American Express.

A $25.00 fee will be charged for each returned check. Freight charges for special handling or shipments outside the continental United States will be added to the invoice, F.O.B. point of origin.

BACK-ORDER POLICY

Back-ordered items will be shipped as soon as they become available from our supplier. If a back-ordered item is not received within 30 days of the original backorder date, it may be canceled from your order. When possible, you will be notified of any cancellation by phone or email.

RETURNS

 We make every effort to ensure your order is packed accurately and arrives in excellent condition. If you are not completely satisfied with your purchase, please contact our Customer Service team for return instructions.

Eligible products may be returned within 30 days of purchase for a replacement or merchandise credit, less any applicable shipping charges. Special order and custom products are non-returnable; however, defective items or parts will be replaced when applicable.

Returns cannot be sent C.O.D. Please include your invoice number, order number, or account number with your return to help us process it promptly.

To receive full credit, returned products must be unopened, unused, and in resalable condition.

The following items are not eligible for return:

  • Discontinued products
  • Drop-shipped or special-order products
  • Expired products
  • Opened, damaged, or defaced products
  • Used equipment or instruments

For questions regarding returns, please contact Customer Service at 1-833-PADSORB (723-7672).

MISSING MERCHANDISE

Please report all missing merchandise to Customer Service at 1 833-PADSORB(723-7672) within 5 days of the invoice date. Occasionally cartons separate during shipping, but missing items should arrive within 1-2 working days. Any Controlled Substances missing from your order must be reported within 72 hours of receipt.

DAMAGED SHIPMENTS 

Please inspect your package upon delivery. If your shipment arrives damaged, note the damage on the carrier's delivery receipt (when applicable) and contact our Customer Service team immediately at 1-833-PADSORB (723-7672).

Damage claims must be reported within 5 days of receiving your order. Once the carrier accepts the shipment, responsibility for loss or damage transfers to the carrier. Upon notification, we will assist with filing a damage claim, issue appropriate credit for damaged merchandise, and arrange for a replacement when applicable.

Pricing Disclaimer: We are not responsible for typographical or pricing errors. Offers cannot be combined with other promotions or special pricing agreements and are void where prohibited. Adjustments will not be made on prior purchases.